Production Support Analyst (f/m/x)

Sii sp. z o.o. is recruiting a 2nd Line Support Specialist to join their Help Desk & Support team in Warsaw, focusing on banking applications in a hybrid work mode.

• Minimum 3 years experience in 2nd line support for banking or financial applications
• Strong understanding of ITIL processes, including Incident Management and Service Continuity Management
• Proven experience in analyzing and resolving complex functional issues
• Effective communication skills with non-technical business stakeholders and technical IT teams
• Familiarity with back-office processes such as payments, settlements, and reconciliations
• Willingness to work a flexible schedule including evenings and weekends
• Openness to hybrid work model with three office days per week
• Advanced proficiency in Polish and English

Nice to have:

• Basic knowledge of SQL
• Intermediate level of French

• Acting as the primary escalation point for complex functional issues related to banking applications
• Taking full ownership of incidents from initial report through to resolution and communication to business users
• Analyzing production incidents to identify root causes
• Liaising with clients to investigate incidents and gather information
• Utilizing application logs and basic database queries for troubleshooting
• Partnering with technical support teams for timely incident resolution
• Identifying recurring functional issues and proposing permanent solutions
• Developing documentation and contributing to a knowledge base of best practices

Wyrażam zgodę na przetwarzanie moich danych osobowych zamieszczonych w niniejszym CV przez Sii sp. z o.o. z siedzibą przy Al. Niepodległości 69, 02-626 Warszawa („Sii”) dla celów procesów rekrutacyjnych prowadzonych przez Sii.