Vendor Performance Analyst – Technology and Risk

This role is based in Krakow and involves working within the GCIO's Chief Technology Office (CTO) to support vendor management functions. The position focuses on ensuring vendor services meet performance, governance, and remediation standards contributing to operational excellence and risk mitigation in a dynamic technological environment.

• At least 3 years of experience in vendor performance management, operational analysis, or related fields.
• Strong stakeholder management skills across Operations, Finance, Architecture, and Risk.
• Advanced analytical skills able to work with detailed data and clearly synthesize messages.
• Excellent written and verbal communication skills for high-standard reports and governance packs.
• Process improvement mindset to identify opportunities for standardization and simplification.
• Resilience and structured approach managing priorities across multi-geography environments.

Nice to have:

• Experience with FSA/FSW frameworks.
• Exposure to vendor consolidation projects, contract renegotiation, or cost optimization initiatives.

• Support the design, implementation, and enhancement of the CTO vendor performance framework aligned with Group standards.
• Assist in developing, validating, and managing scorecards and prepare governance meeting support across the vendor portfolio.
• Coordinate vendor performance reviews, ensuring actions are tracked, escalated, and resolved.
• Support implementation of formal remediation plans for vendors in breach and transform service failures into recovery outcomes.
• Contribute to aggregate risk, spend, and performance data analysis for continuous trend monitoring and improvement.
• Facilitate interface between Vendor Management Office and Operations Management on performance-related topics, TPS processes, and MIS reporting.
• Support the Vendor Performance Lead in enhancing delivery quality and expanding capabilities.

Only candidates with an existing legal right to work in the European Union will be considered for this role.