Business Analyst – Customer Data & Consent Management

Experis to światowy lider rekrutacji specjalistów i kadry zarządzającej w kluczowych obszarach IT. Z nami znajdziesz konkurencyjne oferty zatrudnienia oraz ciekawe projekty IT skierowane zarówno do ekspertów z wieloletnim doświadczeniem, jak i osób, które dopiero zaczynają swoją przygodę w branży IT.

• Proven experience as a Business Analyst in complex business and technology environments.
• Experience defining and improving business processes in multi-system ecosystems.
• Knowledge of CRM platforms or similar customer-related systems.
• Understanding of customer data management and/or marketing consent processes.
• Experience gathering, documenting, and managing business requirements.
• Strong stakeholder management, communication, and analytical skills.
• Experience collaborating with cross-functional teams, including IT, development, testing, and UX/UI functions.
• Knowledge of Agile and Scrum methodologies.
• Hands-on experience with project collaboration tools such as Jira and Confluence.
• Ability to manage multiple priorities and work effectively in a dynamic environment.
• Higher education degree (Bachelor's or Master's).

Nice to have:

• Previous experience in projects related to marketing consents, customer preferences, or customer data management.
• Familiarity with customer data governance and compliance-related processes.
• Experience supporting process automation and digital transformation initiatives.

• Gather, analyze, and document business requirements across multiple organizational levels and complex business processes.
• Collaborate closely with business stakeholders to understand needs and translate them into functional requirements.
• Work on initiatives related to customer data management and marketing consent processes.
• Partner with developers, testers, UX/UI designers, and other IT teams throughout the project lifecycle.
• Manage and maintain the roadmap of assigned initiatives and activities.
• Coordinate project activities, monitor progress, and provide status reporting to stakeholders.
• Prepare and maintain project documentation throughout all project phases.
• Identify opportunities for process optimization and automation.
• Support system configuration and parameterization activities within existing business applications.
• Contribute to the continuous improvement of business processes and customer data management practices.