Delivery Manager / PMO Lead in Belgrade

Andersen is hiring a Delivery Manager / PMO Lead for a project delivering a large-scale card payments transformation and driving complex banking modernization initiatives. The customer is a large international technology organization operating in the digital infrastructure domain, developing and maintaining high-load platforms with distributed systems, cloud-based environments, system integrations, and advanced security practices. The project focuses on a card payments transformation covering licensing upgrade, portfolio migration, digital card issuance, and wallet enablement, requiring coordination across bank, payment scheme, processors, vendors, and internal teams.

• Experience in programme management, delivery management, or PMO leadership for 5+ years.
• Previous hands-on experience delivering banking, payments, card issuing, or scheme-related programmes.
• Experience in at least two of the following areas: card product implementation; card portfolio migration; issuer processing migration; digital wallet enablement; payment scheme certification; digital card issuance.
• Proven experience coordinating multiple internal and external stakeholders.
• Strong understanding of banking delivery governance, risk management, compliance, and operational readiness.
• Experience managing complex programmes involving banks, payment schemes, processors, technology vendors, and regulators.
• Ability to manage both business and technical workstreams.
• Strong executive communication and stakeholder-management skills.
• Ability to work full-time from the client premises in Belgrade.
• Level of English – from Upper-Intermediate and above.
• Level of Serbian – from Advanced and above.

Nice to have:

• Experience with Principal membership or similar scheme licensing upgrades.
• Experience with a card migration involving more than 100,000 cards.
• Experience with Apple Pay or Google Pay implementation.
• Knowledge of card lifecycle management, authorization, clearing, settlement, tokenization, fraud, disputes, and reconciliation.
• Experience managing go-live and cutover activities for critical banking systems.
• Relevant certifications such as PMP, PRINCE2, SAFe, Scrum, or equivalent.

• Leading the end-to-end delivery of the licensing upgrade programme.
• Coordinating the transition from Associate to Principal membership.
• Establishing the programme governance model, delivery plan, workstreams, milestones, dependencies, and reporting structure.
• Coordinating activities across business, technology, operations, compliance, risk, finance, legal, and external vendors.
• Maintaining the integrated programme plan and ensuring alignment between all workstreams.
• Managing project scope, timeline, budget, risks, assumptions, issues, and dependencies.
• Leading regular steering committee, programme governance, and working-group meetings.
• Tracking deliverables required from the bank, processors, wallet providers, and implementation partners.
• Coordinating the implementation of physical and digital card products.
• Overseeing portfolio migration planning and execution for approximately 200,000 cards.
• Supporting coordination of Apple Pay and Google Pay enablement activities.
• Ensuring that certification, testing, operational readiness, migration readiness, and go-live activities are properly planned.
• Coordinating cutover planning, go-live governance, hypercare, and post-migration stabilization.
• Escalating delivery risks and decisions requiring management attention.
• Ensuring clear communication between local Serbian-speaking stakeholders and international stakeholders.
• Preparing programme status reports, decision papers, risk logs, action trackers, and management updates.
• Supporting vendor management and ensuring accountability for agreed deliverables.
• Coordinating knowledge transfer and transition to the bank’s operational teams.

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