IT Analyst / Service Developer

Jit Team is a Polish company employing over 770 experienced experts, delivering innovative IT solutions worldwide. It has a long-standing (over decade-long) partnership with a leading Nordic financial group, engaging more than 200 personnel working on over 60 projects for a Norwegian financial services provider emphasizing Scandinavian culture and work-life balance.

• Strong experience as IT Analyst, System Analyst, Service Developer, or similar role.
• Hands-on experience with BMC Helix, Digital Workplace, or similar platforms.
• Proven experience building requestable services and automated workflows.
• Good understanding of service architecture and enterprise systems integration.
• Strong knowledge of SQL and databases.
• Experience in incident analysis and complex troubleshooting.
• Understanding of full service lifecycle (design, implementation, support).
• Strong documentation and analytical skills.
• Experience working in Agile environments.
• Excellent stakeholder management and communication skills.
• Proactive mindset with strong ownership and problem-solving capabilities.

Nice to have:

• Experience with APIs, Active Directory, IIQ, or other identity and automation platforms.
• Knowledge of IT Service Management processes.
• Experience with enterprise workflow orchestration and service automation platforms.

• Own the end-to-end overview of service architecture, workflows, and integrations within the Self Service Portal.
• Analyse, design, develop, and maintain requestable and automated services.
• Gather, challenge, and translate business requirements into technical solutions.
• Design service questionnaires, approval flows, workflows, and integrations.
• Assess the impact of new requirements and service modifications.
• Troubleshoot complex service-related issues and perform root cause analysis.
• Collaborate with stakeholders, service owners, and platform teams.
• Prepare and maintain technical documentation and operational procedures.
• Support testing, deployments, and continuous improvement initiatives.
• Drive standardisation, automation, and optimisation within the service catalogue.