Business Analyst - Customer Value and Digital Engagement Department

T-Mobile Polska is hiring for a business analyst role within their Customer Value and Digital Engagement Department, focused on digital products such as web portals, apps, and eCommerce solutions.

• Excellent analytical skills with ability to prioritize and complete tasks effectively
• Initiative and ability to work independently and make decisions
• Experience in defining and documenting functional and non-functional requirements
• Practical knowledge and ability to create designs using BPMN
• Ability to initiate actions independently, identify problems, and seek solutions while striving to achieve set goals
• Being open, communicative, accurate, patient, and determined
• Experience in the digital domain (web portal, app, eCommerce)

Nice to have:

• Knowledge and ability to visualize analysis into readable diagrams using UML notation (Activity Diagrams, Sequence Diagrams, Use Cases)

• Designing end-to-end customer journeys for new and existing features and products
• Creating prototypes to visualize proposed solutions and obtain early feedback from stakeholders
• Gathering and documenting requirements and translating them into clear user stories and acceptance criteria usable by business and technical teams
• Planning, running, and facilitating workshops
• Cooperating with the team, Product Owner, business representatives, and programmers
• Collaborating closely with business stakeholders on Go to market topics
• Driving business process analysis by collecting requirements and aligning solutions with the squad and core stakeholders
• Creating and managing analytical documentation using tools like Jira and Confluence
• Supporting acceptance tests and implementation to ensure product quality