Head of SMB Growth, Central Europe

Google Customer Solutions (GCS) sales teams focus on customer success by bringing Google's advertising solutions to small- and medium-sized businesses (SMBs). The SMB Growth team drives a substantial part of GCS business growth, managing customer acquisition and growth by region alongside vendor partners. This role leads vendor operations in Poland to meet performance goals and drive innovation for the SMB segment.

• Bachelor's degree or equivalent practical experience
• 13 years of experience in sales management consulting, sales operations, sales leadership, or related roles
• 13 years working with executive stakeholders and managing sales strategies or cross-functional initiatives
• Preferred: MBA or Master's degree
• Preferred: Experience managing and influencing external partner teams in advertising, sales, or customer experience workflows
• Preferred: Experience designing strategies intersecting business, technology, and customer experience
• Preferred: Experience with digital media strategies or advertising and marketing solutions
• Preferred: Experience managing geographically dispersed teams
• Ability to communicate fluently in English and Polish to support client relationship management

• Deliver 100% on key business operation metrics and develop performance governance processes for Vendor Performance Manager (VPM) and vendor teams
• Build and deliver performance review narratives for executive audiences
• Develop team members for clarity on performance drivers and mitigations using qualitative and quantitative approaches
• Manage on-ground operations and influence vendor leadership to evolve workforce capabilities
• Use change management frameworks to enable vendor partner success and mitigate performance volatility
• Act as a thought-leading partner to cross-functional teams to influence program, product, and technology strategies
• Manage quality of sales operations within Quality Assurance (QA), Customer Experience (CX), and Public Relations (PR) escalations
• Mitigate risks and scale learnings

Google is an equal opportunity workplace and affirmative action employer committed to diversity and accommodation for applicants with disabilities. Only candidates able to work onsite in Warsaw or Kraków, Poland, will be considered.