Junior IT Support with Initial Training
7000 - 7500 PLN/ mies.UoP
JuniorFull-time·Umowa o pracę
#392637·Dodano 3 dni temu·6
Źródło: SOLID.JobsTech Stack / Keywords
Customer supportService deskKomunikacja
Firma i stanowisko
We are an established IT Recruitment Agency that recruits IT specialists for IT companies.
Wymagania
- Good command of English, both written and spoken
- Excellent communication skills
- Willingness to work in Kraków on a rotating 3-shift schedule
- Previous experience in a customer-facing role is an advantage (technical experience not required)
- Motivation to learn and develop a career in IT
Nice to have:
- Customer support
- Service desk
- Komunikacja
Languages:
- Polski
- Angielski
Obowiązki
- Receive and log user support requests via phone, email, and the ticketing system
- Resolve basic technical issues related to hardware, software, and user accounts in a Microsoft environment
- Diagnose incidents and escalate more complex issues to the 2nd Line Support team
- Maintain accurate ticket documentation in accordance with established procedures
- Deliver high-quality customer service and ensure a positive user experience
Benefity
- Starting salary of PLN 7,500
- Free 6-week training program with guaranteed job offer upon successful completion
- Employee Capital Plans (PPK)
- Private Medicover healthcare for employee and family
- PLN 400 reimbursement for prescription glasses
- 26 days of paid annual leave
- Access to Worksmile benefits platform with PLN 175 monthly allowance
- Attractive night shift allowance
- Life insurance
- Training budget
- Internal trainings
- Coffee / Tea
Dofinansowanie szkoleń
Szkolenia wewnętrzne
Opieka zdrowotna
Ubezpieczenie
Napoje w biurze
Inne informacje
Work location: Kraków with a rotating 3-shift schedule. No remote work available.
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