IT Service Manager (Mainframe) | f/m/d
Tech Stack / Keywords
Firma i stanowisko
ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, delivers integrated IT and business services to international markets. They focus on advanced IT services with business-driven technology solutions and support the Group in insurance processes such as finance, operations, and underwriting. The company has offices in Warsaw and Gdansk and has strong global partnerships.
Wymagania
- Fluency in English
- University degree in IT or business information management or equivalent
- Strong expertise in IBM Mainframe solutions
- 5+ years in a fast-paced, global, regulated business environment
- 3+ years managing external service providers
- Experience in major incident and problem management in global IT
- Understanding of data protection laws, regulatory frameworks, and compliance standards
- Practical knowledge of change management processes
- Sound IT infrastructure experience with quality and results orientation
- ITIL certified or readiness to pursue certification
- Flexibility, curiosity, and creative mindset
- Excellent collaboration and communication skills with senior leaders and stakeholders
- Practical project management experience
- Ability to think in a global meta-organizational and networked manner
Obowiązki
- Responsible for global end-to-end IBM Mainframe services
- Ensure availability, integrity, and performance of mainframe solutions
- Operate and enhance the IBM Mainframe platform
- Manage integrations with multiple vendors
- Oversee service delivery cooperating with external service providers
- Manage Incident, problem, and change management according to ITIL processes
- Prepare and maintain documentation, reports, and dashboards for technical and management audiences
- Ensure compliance with local and international regulations (e.g. GDPR, DORA, data retention laws)
- Support internal and external audits with documentation and evidence
- Provide consulting and guidance on mainframe strategies
- Enable service restoration including classification, prioritization, and documentation of major incidents
- Track delivery issues and mitigating actions across IT services and providers
- Manage and monitor operational metrics (SLAs, KPIs) and identify necessary adjustments from customer/user perspectives
Benefity
- Medical package
- Sports card and multiple sports sections
- Flexible working hours and possibility of remote working
- Confidential employee assistant program
- In-office gaming room and dog-friendly office in Warsaw
- Workshops, training courses, hackathons, meetups
- Access to digital learning platforms and language courses
- Participation in CSR activities
- Team-building events including bike races, soccer matches, and film marathons
Inne informacje
Klauzula informacyjna dotycząca przetwarzania danych osobowych kandydatów przez Ergo Technology & Services S.A., w tym informacje o administratorze danych, inspektorze ochrony danych, celu i podstawie prawnej przetwarzania danych, okresie retencji, odbiorcach danych, prawach kandydatów oraz dobrowolności podania danych osobowych. Administrator nie podejmuje zautomatyzowanych decyzji dotyczących procesu rekrutacji. Przetwarzanie danych odbywa się zgodnie z RODO.
ERGO Technology & Services
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