Menu Design & Development Specialist - Afternoon shift

SpotOn provides flexible payment and software technology for restaurants and small businesses, including point-of-sale systems and integrated restaurant management solutions. The company has been recognized as one of Fast Company's Most Innovative Companies of 2024 and awarded Best Overall Restaurant POS by NerdWallet.

• 2–3 years of professional experience in customer success or related roles.
• Advanced proficiency in Microsoft Office, Google Suite, and spreadsheet tools for analysis and reporting.
• Strong analytical, problem-solving, and troubleshooting abilities for complex POS configurations.
• Calm and effective under pressure with excellent organizational and prioritization skills.
• Exceptional written and verbal communication skills; multilingual ability is a plus.
• Proven success in client-facing consultation and technical implementation roles.
• Deep understanding of restaurant operations, menu design, and technology integration.
• Experience managing multiple client projects simultaneously.
• Ability to collaborate effectively with cross-functional stakeholders (Sales, Product, Engineering, Support).
• Experience mentoring junior specialists or onboarding new team members.
• Familiarity with POS software systems, third-party integrations (e.g., delivery platforms), and system architecture.
• Availability to work a hybrid model, hours 12:00–20:00.

Nice to have:

• Background in the restaurant or hospitality industry.
• Experience in fintech or SaaS environments.
• Associate degree in Hospitality Management, Business Administration, Information Technology or related field.

• Lead advanced client consultations to gather requirements and provide expert POS guidance.
• Design and implement complex menu configurations and backend system updates.
• Ensure data integrity and consistent naming conventions across integrated software platforms.
• Troubleshoot and resolve complex software and configuration issues, escalating as needed.
• Maintain accuracy across all software integrations and updates.
• Demonstrate mastery of Menu Team processes, standards, and best practices.
• Collaborate cross-functionally with Sales, Product, and Support teams to deliver seamless client experiences.
• Manage and prioritize escalated tickets, providing timely, high-quality resolutions.
• Partner with Account Executives and Sales Managers to ensure process compliance and system alignment.
• Mentor and train Level 1 specialists, supporting their technical development and performance growth.
• Contribute to documentation, process improvements, and workflow optimization initiatives.

Availability to work in a hybrid work model, hours 12:00-20:00.