ServiceNow Developer

Sopra Steria is a large European tech company specializing in consulting, digital services, and software development with over 55,000 employees in nearly 30 countries. The Polish Global Delivery Center based in Katowice, operational since 2007, employs around 1,000 specialists. The company’s Digital Platform Services department focuses on cloud, operating systems, virtualization, databases, backup, storage, networking, and security. The Application Services department handles software development, data engineering, testing services, CRM, ITSM and ERP platform integrations, and application management for clients in Scandinavia, Benelux, France, Germany, Switzerland, and the UK.

• Over 4 years of hands-on experience with the ServiceNow platform.
• ServiceNow CSA (Certified System Administrator) certification.
• Strong experience and deep knowledge of ServiceNow ITSM.
• Advanced JavaScript scripting skills.
• Experience working in Agile/Scrum environments and familiarity with ITIL practices.
• Strong problem-solving and analytical skills.
• Fluent English (B2/C1 level).
• Strong communication skills for cross-functional collaboration.
• Proactive and detail-oriented approach.
• Ability to document processes and share knowledge effectively.
• Willingness to travel occasionally and visit the Katowice office.

Nice to have:

• Additional ServiceNow certifications (CAD, CIS-ITSM, CIS-HRSD, CIS-ITOM).
• Experience with other ServiceNow modules like HRSD, SLO, ITOM.
• French language skills at B2/C1 level.

• Participate in ServiceNow implementation, enhancement, and optimization projects.
• Analyze business requirements and translate them into scalable ServiceNow solutions.
• Design, configure, and develop solutions on the ServiceNow platform, primarily within the ITSM module.
• Develop and maintain workflows, integrations, catalog items, business rules, script includes, and other custom platform components.
• Implement new functionalities and enhancements per business and technical requirements.
• Troubleshoot complex issues, perform root cause analysis, and implement long-term solutions.
• Review, optimize, and refactor custom code to ensure performance and compliance with ServiceNow best practices.
• Support platform upgrades, patches, and releases, including testing and validation.
• Monitor and maintain integrations and APIs for reliable platform operations.
• Maintain technical documentation for configurations, integrations, and custom developments.
• Collaborate with stakeholders, consultants, and Agile teams to deliver quality solutions.
• Recommend and implement continuous improvements to platform functionality and user experience.

Cooperation only available for candidates located in Poland with EU citizenship.