Senior Technical Business Analyst – MFA and IAM Expertise

The role is for a global leader in cybersecurity and identity management solutions, focusing on advanced MFA technologies and global deployment initiatives in the identity security domain.

• At least 3 years of experience as a Business or IT Analyst in an IT environment.
• Strong analysis and process mapping expertise.
• Proven experience supporting large global deployments, especially of MFA or authentication solutions.
• Worked closely with engineers, developers, and operational teams.
• Confident in engaging senior stakeholders, and able to challenge and clarify complex requirements.
• Proactive, self-sufficient, and able to manage multiple priorities effectively.
• Familiarity with Jira and Confluence, with an aptitude for improving team workflows.
• Knowledge of MFA and phishing-resistant authentication, including FIDO-based approaches.

Nice to have:

• Financial services experience, particularly within banking or insurance sectors.
• Experience working with international, cross-functional teams.
• Data skills including cleansing, mapping, and transforming data to support stakeholder communication.

• Lead requirement sessions through workshops and interviews, capturing detailed documentation and managing ongoing changes.
• Facilitate gap analysis, translating findings into epics, user stories, acceptance criteria, and traceable requirements.
• Support technology assessments with service owners, documenting requirements, constraints, and impacts related to MFA, passwordless, and FIDO adoption.
• Collaborate with business units, IT, IAM specialists, cybersecurity teams, and operations to gather aligned requirements.
• Present project progress, key decisions, and outcomes in stakeholder forums, effectively communicating complex concepts to technical and non-technical audiences.
• Produce and maintain process maps, user journey documentation, and current vs. future state flows for MFA solutions, including exception and fallback procedures.
• Work with project managers and IAM teams to support scope definition, dependencies, and planning for proofs of concept, pilots, and global rollouts.
• Support large global deployment initiatives — including readiness planning, communications, training, operational impact analysis, and cutover strategies.
• Maintain programme documentation in Confluence and Jira, and develop dashboards, reports, and visualizations using Power BI and Excel.
• Track project actions, RAID log entries, and decisions to ensure momentum, transparency, and audit readiness.

Only candidates with an existing legal right to work in the European Union will be considered for this role.