ServiceNow Developer (CSA & HRSD Certified)

Sopra Steria is a major European tech company providing consulting, digital services, and software development. Its Polish Global Delivery Center in Katowice has about 1,000 specialists and focuses on cloud, operating systems, virtualization, databases, backup, storage, networking, security, and application services including CRM, ITSM, ERP integration, software development, data engineering, and testing for clients in Scandinavia, Benelux, France, Germany, Switzerland, and the UK.

• 4+ years hands-on experience with the ServiceNow platform.
• Certified ServiceNow CSA (Certified System Administrator) and HRSD (Human Resources Service Delivery).
• Strong experience and deep knowledge of ServiceNow ITSM.
• Advanced JavaScript scripting skills.
• Experience in Agile/Scrum environments and familiarity with ITIL practices.
• Strong problem-solving and analytical skills.
• Fluent English at B2/C1 level.
• Strong communication skills for cross-functional collaboration.
• Proactive and detail-oriented.
• Ability to document processes and share knowledge effectively.
• Willingness for occasional business trips abroad and visits to Katowice office.

Nice to have:

• Additional ServiceNow certifications (e.g., CAD, CIS-ITSM, CIS-HRSD, CIS-ITOM).
• Experience with other ServiceNow modules such as SLO or ITOM.
• French language proficiency at B2/C1.

• Participate in ServiceNow implementation, enhancement, and optimization projects.
• Analyze business requirements and translate them into scalable ServiceNow solutions.
• Design, configure, and develop solutions on the ServiceNow platform, primarily within the ITSM module.
• Develop and maintain workflows, integrations, catalog items, business rules, script includes, and other custom platform components.
• Implement new functionalities and enhancements following business and technical requirements.
• Troubleshoot complex issues, perform root cause analysis, and implement long-term solutions.
• Review, optimize, and refactor custom code ensuring performance, maintainability, and compliance with ServiceNow best practices.
• Support platform upgrades, patches, and releases with testing and validation.
• Monitor and maintain integrations and APIs for reliable platform operations.
• Maintain up-to-date technical documentation for configurations, integrations, and custom developments.
• Collaborate with stakeholders, consultants, and Agile teams to deliver high-quality solutions.
• Recommend and implement continuous improvements to enhance platform functionality, performance, and user experience.

We can only offer cooperation to candidates located in Poland with EU citizenship.