Senior Payments Production Support Engineer – Global IT Solutions

Our client is an international leader in financial services technology, focusing on mission-critical payment systems to ensure secure and resilient financial operations globally.

• Minimum 5 years' experience in production support within financial or payment systems.
• Proficiency in SQL and PL/SQL with at least 5 years hands-on experience.
• Extensive Linux administration knowledge including shell scripting (Bash, Python, Java).
• Strong understanding of Kubernetes and Oracle database architecture.
• Experience with system monitoring tools such as AppDynamics and Splunk.
• Solid troubleshooting and analytical skills under pressure.
• Experience working in high-frequency change environments with CI/CD pipelines.
• Fluent English communication skills.

Nice to have:

• Prior experience in payment systems.
• Knowledge of Python and Java development.
• Familiarity with configuration management tools like Puppet or Ansible.

• Provide comprehensive day-to-day production support, including incident resolution and post-incident problem management.
• Investigate, diagnose, and resolve live system issues swiftly to minimize downtime.
• Install and validate new software releases from vendors.
• Support development and deployment of in-house solutions using scripting (Shell, Bash, Java, Python).
• Collaborate with global stakeholders during testing, validation, and deployment.
• Review and enhance processes using new technologies.
• Design and implement service improvements and process optimizations.
• Develop and utilize tools for architecture analysis and performance monitoring (e.g., AppDynamics, Splunk).
• Conduct data analysis to identify anomalies and support root cause analysis.
• Support and sometimes lead activities in an Agile/DevOps environment.

Only candidates with an existing legal right to work in the European Union will be considered.