Instructional Designer

SpotOn develops technology for independent restaurants including an award-winning point-of-sale system and AI-powered profit tools. The company has been recognized as the #1 Restaurant POS by G2 and is rated top in its category by Capterra users. It has also received Great Places to Work and Built In’s Best Workplaces awards multiple years running.

• Proven knowledge of eLearning authoring tools such as Articulate Storyline and Rise.
• Hands-on experience applying instructional design models like ADDIE and SAM.
• Ability to translate complex content into clear, engaging self-paced learning experiences.
• Familiarity with assessment design and learner evaluation techniques.
• LMS course publishing and configuration basics.
• Attention to detail with strong editorial and visual judgment.
• Availability to work in a hybrid work model between 10:00-18:00.
• 2–5 years of professional experience in customer success or related roles.
• Experience in fintech or SaaS environments preferred.
• Bachelor’s degree in Instructional Design, Education, Communications, or related field, or equivalent education and experience.

• Design and develop self-paced eLearning courses from storyboard through final production.
• Create engaging course content including scenarios, activities, knowledge checks, and assessments.
• Translate source content and SME input into structured, learner-centered course designs.
• Update existing courses to reflect process changes, QA findings, and content revisions.
• Ensure course design aligns with adult learning principles and organizational standards.
• Collaborate with Content Strategists and SMEs to validate course content and instructional approach.
• Coordinate with the Learning & Knowledge Systems Administrator for LMS publishing and configuration.
• Incorporate stakeholder and learner feedback into course revisions.
• Identify opportunities to improve course design quality, interactivity, and learner engagement.
• Deliver high-quality, accurate work by adhering to processes including SOPs, SLAs, and checklists.
• Review and verify outcomes before submission to maintain consistency and quality.
• Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Available to work in a hybrid work model, hours 10:00-18:00.