Mid-Level Production Support Engineer – Global Payments Systems

A Krakow-based role within the Payments IT department of a global payments technology leader, focused on supporting critical payment processing systems.

• Minimum 3 years' experience in production support or related roles.
• Fluency in English, both spoken and written.
• At least 3 years' experience with SQL and PL/SQL.
• Minimum 3 years' experience with Linux.
• At least 2 years' experience with Kubernetes.
• Strong understanding of Oracle database architecture.
• Proficiency in shell scripting (Bash, Python, Java) for automation.
• Knowledge of system monitoring and performance tuning.
• Solid troubleshooting skills and ability to perform under pressure.
• Experience working within Agile/DevOps environments supporting high-frequency changes.

Nice to have:

• Experience in the Payments industry or related domains.
• Familiarity with CI/CD pipelines and automation tools.

• Provide day-to-day production support including incident resolution and post-issue analysis.
• Perform root cause analysis to troubleshoot major system problems.
• Install and support new software releases from vendors.
• Develop and implement solutions using Shell Script, Java, Bash, or Python.
• Support testing activities related to system updates and new implementations.
• Collaborate with global stakeholders to review, design, and optimize support processes.
• Drive continuous service improvements, capability upgrades, and process optimizations.
• Utilize tools for architecture analysis, data validation, and performance monitoring.
• Analyze key data to identify anomalies and support root cause investigations.
• Lead or support activities aimed at achieving team objectives and process excellence.

Only candidates with an existing legal right to work in the European Union will be considered for this role.