Senior Payments Production Support Engineer – Global IT Solutions

Our client is a global IT solutions provider specializing in high-stakes financial technology services focusing on payments execution, messaging, orchestration, and sanctions & investigation services.

• At least 5 years of experience working with SQL and PL/SQL.
• Minimum 5 years of Linux administration and scripting expertise.
• At least 3 years of experience with Kubernetes.
• Strong understanding of Oracle database architecture and components.
• Hands-on experience with shell scripting languages such as Bash, Python, or Java.
• Knowledge of system monitoring, performance tuning, and troubleshooting.
• Proven expertise in high-frequency change environments and CI/CD pipeline management.
• Excellent spoken and written communication skills in English.
• Ability to triage under high-pressure scenarios with strong priority judgment.
• Experience working within Agile or DevOps teams supporting production environments.

Nice to have:

• Experience in Payments domain.
• Knowledge of Puppet, Ansible, or similar configuration management tools.
• Familiarity with AppDynamics and Splunk.
• Experience with Python or Java development.

• Provide day-to-day production support including live incident resolution and post-incident problem management.
• Diagnose and troubleshoot complex system issues to identify root causes under pressure.
• Install and configure new vendor software releases and implement automation solutions using Shell Script, Java, Bash, and Python.
• Support testing activities for new deployments and system updates.
• Collaborate with global stakeholders to review, optimize, and re-engineer processes using new technologies.
• Design and implement service improvements, capability uplifts, and process automation initiatives.
• Analyze system architecture and performance metrics to optimize platform stability.
• Participate in data validation, development, testing, and data reconciliation.
• Lead and support automation tasks within CI/CD pipelines following Agile/DevOps practices.

Only candidates with existing legal right to work in the European Union will be considered for this role.