Mid-Level Payments Production Support Engineer – Global Payments Solutions

Our client is a global leader in payment solutions, providing reliable and scalable payment services across international markets.

• At least 3 years of experience in production support or payment systems.
• Strong expertise in SQL and PL/SQL.
• Minimum 3 years of Linux administration experience.
• At least 2 years of experience with Kubernetes.
• Deep understanding of Oracle database architecture.
• Hands-on scripting experience in Bash, Python, or Java.
• Knowledge of system monitoring and performance tuning.
• Experience with CI/CD pipelines and automated deployment practices.
• Excellent troubleshooting and analytical skills.
• Proficiency in English (spoken and written) within a global organization.
• Proven ability to triage under pressure and prioritize effectively.

Nice to have:

• Experience in the Payments industry.
• Knowledge of Python and Java development.
• Familiarity with Puppet, Ansible, or similar automation tools.
• Experience with monitoring tools such as AppDynamics or Splunk.

• Provide day-to-day production support, including live incident resolution and post-incident problem management.
• Identify root causes of major system issues and implement effective solutions.
• Install and support new software releases from vendors.
• Develop and support automation solutions using Shell Script, Java, Bash, or Python.
• Collaborate on testing activities related to new implementations.
• Work with global stakeholders to review, design, and enhance processes.
• Evaluate and develop tools for architecture analysis and performance monitoring.
• Conduct data analysis for anomaly detection and root cause support.
• Lead or support service improvement, capability enhancements, and process optimization initiatives.
• Assist in validation, development, and testing of system changes within an Agile/DevOps environment.

Only candidates with an existing legal right to work in the European Union will be considered for this role.