IT Support Engineer

iTeamly is hiring for a Junior IT Technical Support Engineer role based in Kraków, Poland, focusing on helpdesk, service desk, and application support.

• At least 0.5-1 year of IT support experience
• Basic knowledge of Windows and Microsoft 365
• Good troubleshooting and communication skills
• Experience working with tickets or incidents
• English at B2 level or above
• Willingness to learn and develop technical skills

Nice to have:

• Knowledge of at least one of the following:
  • Azure, Entra ID / Active Directory
  • Intune or device management
  • Exchange Online, Outlook, or Teams
  • Windows Server, Linux, or virtual machines
  • SQL, Power BI, or Power Platform
  • Networking basics
  • PowerShell

• Provide technical support via email, phone, and ticketing systems
• Diagnose and resolve issues related to applications, Windows, Microsoft 365, cloud services, and user access
• Analyze errors, logs, and system configurations
• Document solutions and escalate complex cases
• Work according to SLAs and support procedures