IT Support Specialist - Desktop & Device Management

Our client is an established technology services organisation delivering comprehensive IT solutions across multiple sectors. They focus on providing reliable, user-centred support while maintaining high standards of service delivery and compliance. The organisation values technical expertise, collaboration and continuous improvement, creating an environment where IT professionals can develop their skills across diverse technologies and projects. They are currently seeking an experienced IT Support Specialist to join their team in Wroclaw. This contract role offers the opportunity to work directly with end users, manage enterprise-grade technology and contribute to larger IT initiatives within a supportive, technically focused environment.

• 4-6 years of experience in desktop support and device management.
• Strong knowledge of PC imaging and device deployment processes.
• Expertise in Windows 11 installation, configuration and troubleshooting.
• Experience with Active Directory including device joining and group assignment.
• Proficiency with enterprise applications such as Microsoft Office, antivirus and VPN clients.
• Knowledge of BIOS, driver and firmware update procedures.
• Experience supporting iOS devices and enterprise mobility solutions.
• Familiarity with email, OneDrive and Office 365 integration.
• Understanding of computer hardware, networks and system troubleshooting.
• Knowledge of ITSM processes including asset and incident management.
• Strong problem-solving skills and ability to work independently.
• Excellent communication skills for user support and team collaboration.

• Provide hands-on support for desktops, laptops, mobile devices, printers and peripherals.
• Install and configure Windows 11 and enterprise applications based on user requirements.
• Join devices to Active Directory and assign appropriate AD groups.
• Deploy standard applications including Microsoft Office, antivirus, VPN clients and collaboration tools.
• Configure application settings and manage licensing and activation processes.
• Perform system updates including BIOS, drivers and firmware maintenance.
• Support iOS device setup and migration with enterprise tool integration.
• Maintain accurate asset records including serial numbers and deployment status.
• Collaborate with central IT teams to troubleshoot hardware, software and connectivity issues.
• Follow ITSM processes for asset management, incident management and request fulfilment.
• Support on-site activities during larger IT initiatives and deployments.
• Ensure compliance with IT standards and promote best practices among users.