CRM Specialist (MS Dynamics) (m/f/d)

InPost is a leading out-of-home (OOH) e-commerce enablement platform in Europe, providing delivery services through a network of Automated Parcel Machines (APMs) and pick-up/drop-off points across nine countries. Founded in 1999, InPost supports rapidly growing parcel volumes with technology-driven solutions in logistics and e-commerce.

• 2–4 years experience in CRM administration or operations with platforms such as HubSpot, Pipedrive, or Microsoft Dynamics 365.
• 2+ years experience building workflow automations using Zapier, Make.com, or similar tools.
• Solid understanding of data hygiene, deduplication, and integration concepts including APIs and webhooks.
• Fluent in Polish and English, both written and spoken.
• Degree in Business, Information Systems, or related field, or equivalent hands-on experience.

Nice to have:

• Experience with SQL, Power BI, Google Cloud Platform.
• Background in logistics, e-commerce, and multi-market operations.

• Administer and configure InPost's CRM platforms (HubSpot, Pipedrive, Microsoft Dynamics 365) including pipelines, custom objects, user roles, and permissions.
• Design and maintain automations and integrations using Zapier, Make.com, and Google Cloud Platform.
• Translate APM deployment workflows into structured CRM logic.
• Manage data quality across markets through audits, deduplication, and field validation.
• Build dashboards and reports to track pipeline activity, deployment progress, and operational KPIs.
• Gather requirements from international teams and translate them into CRM configurations.
• Maintain documentation, playbooks, training materials, and support CRM onboarding and queries.