Expert IT Analyst / Service Developer

We provide complete software development teams, who will take complex care of your software. We are experienced in building teams uniquely suited to the specific needs of our clients. One team - a range of skills, diverse personalities, and various approaches.

• Strong experience as an IT Analyst, System Analyst, Service Developer or in a similar role.
• Hands-on experience with BMC Helix and Digital Workplace or similar platforms.
• Experience building requestable services and automated workflows.
• Good understanding of service architecture and enterprise systems integration.
• Strong knowledge of SQL and databases.
• Experience in incident analysis and complex troubleshooting.
• Understanding of the full service lifecycle from design and implementation to support.
• Strong documentation and analytical skills.
• Experience with APIs, integrations and ITSM tools.

Nice to have:

• Experience with Active Directory.
• Experience with IIQ.

• Own the service architecture, workflows and integrations across the Self Service Portal.
• Analyse, design, develop and maintain requestable and automated services.
• Translate and challenge business requirements into technical solutions.
• Design questionnaires, approval flows, workflows and integrations.
• Assess the impact of changes, troubleshoot complex issues and perform root cause analysis.
• Collaborate with stakeholders, service owners and platform teams.
• Maintain technical documentation and operational procedures.
• Support testing and deployments, and drive standardisation, automation and service catalogue optimisation.