Delivery Manager - Complex Change Initiatives

Our client is a well-established financial services organisation operating shared services centres across multiple countries. They deliver critical banking and financial operations at scale, supporting complex organisational change and transformation initiatives. The organisation values structured delivery, stakeholder collaboration and adherence to governance frameworks that ensure regulatory compliance and successful outcomes.

• At least 5 years' experience delivering complex projects across multiple countries or regions
• Understanding of banking, financial services or shared services organisation environments
• Proven experience delivering significant change initiatives and managing stakeholders in different locations
• Working knowledge of Agile project management methodologies, including practical experience with Jira and Confluence
• Proficiency in project tracking, reporting and governance frameworks
• Competence with MS Office and project management tools
• Excellent written and verbal communication skills, with ability to run meetings in English via video and teleconference
• Strong problem-solving ability and self-driven approach, with capacity to work effectively under pressure

Nice to have:

• Project management certification (PMP, MSP, Prince 2 or Agile PM)

• Lead large-scale change initiatives across multiple regions within a financial services organisation
• Manage complex, multi-workstream projects end-to-end, balancing scope, schedule, budget and risk
• Work across international stakeholder groups, building relationships and driving alignment with organisational strategy
• Deliver change within a structured framework, ensuring regulatory compliance and successful adoption
• Lead change initiatives from inception to closure, establishing and maintaining relationships with key project stakeholders across multiple locations
• Plan and mobilise multiple work streams within large-scale, complex initiatives, balancing competing priorities and constraints
• Ensure adoption and deployment of the change framework across initiatives, embedding governance and compliance requirements
• Manage project tracking, reporting and escalation, maintaining visibility of progress against schedule, budget and risk
• Collaborate with delivery stakeholders to align initiatives with the wider change portfolio and organisational strategy
• Facilitate meetings and communication across international teams, ensuring clarity and alignment on objectives and progress
• Identify and resolve project risks and issues proactively, maintaining momentum and delivery outcomes

Only candidates located in Krakow, Poland are considered. Contract type specified as Contract. English language proficiency is required for communication via video and teleconference.