Service Desk Developer - 3-Month Contract

Our client operates within the technology services sector, delivering support solutions to international clients. With a focus on quality management and continuous improvement, they maintain high standards of customer satisfaction through structured processes and knowledge-driven practices. The organisation values professional development and invests in training programmes to help their team stay current with emerging technologies and tools.

• 4-6 years of experience in service desk management
• Fluent English (E3 level)
• Fluent Dutch (E3 level)
• Strong service desk technical skills
• Experience with knowledge management systems
• Understanding of quality management principles
• Ability to learn and adapt to new technologies quickly
• Strong documentation skills
• Commitment to meeting performance targets

• Learn and implement new technologies, tools, processes and policies
• Document technical solutions in the knowledge base and suggest improvements
• Facilitate knowledge transfer across the team when needed
• Document and share best practices and lessons learnt with colleagues
• Attend training sessions as outlined in the training plan
• Understand and work according to quality requirements and account regulations
• Reach outlined Key Performance Indicators consistently
• Ensure high levels of customer satisfaction through quality service delivery
• Adhere to company and customer policies and procedures