Senior Product Analyst (Laboratory Systems)

Experis is a global leader in recruitment of IT specialists and management personnel in key IT areas. They offer competitive employment opportunities and interesting IT projects for both experienced experts and newcomers to the IT industry.

• Minimum 3 years of experience supporting lab-based instrument data acquisition software in pharmaceutical R&D environments
• Experience with Unicorn and/or Biacore Insight software is a plus
• Strong understanding of laboratory workflows and scientific data management in pharmaceutical R&D (GxP and non-GxP)
• Knowledge of GxP and regulatory considerations including controlled access, audit trails, and validated processes
• Experience running onboarding intake sessions and developing system configuration requirements
• Experience developing User Acceptance Testing test cases and supporting testers through UAT
• Hands-on experience with integration projects including requirements gathering, data mapping, and coordination
• Excellent written and verbal communication skills for technical and non-technical audiences
• Strong organizational skills managing support channels and prioritizing requests across large user base
• Proven success producing user documentation and conducting training sessions
• Previous experience using JIRA, Xray, Vera, and ServiceNow is a plus

• Act as the main project liaison to business stakeholders and Quality Management teams
• Collaborate with business SMEs to draft system use workflows and provide software-specific guidance supporting SOP development
• Maintain stakeholder alignment, document decisions, and escalate governance issues as needed
• Serve as the primary contact for intake analysis sessions related to business group migrations
• Elicit use cases, instrument work processes, user access and roles, and data transfer, workflow, and integration requirements
• Understand and document GxP and non-GxP workflows
• Support onboarding activities, including execution planning, training schedules, and post go-live follow-ups
• Document integration requirements, user groups, project groups, and validation considerations
• Explain rationale behind software configuration decisions including metadata fields, custom calculations, standards, and organization-specific configurations
• Review vendor release documentation and conduct impact assessments on workflows and system configurations
• Recommend adoption activities, configuration updates, and stakeholder communication actions
• Determine testing needs and develop and execute regression test scripts
• Provide tier-1 support, triage issues, escalate technical matters, and track recurring issues
• Create and maintain self-help resources, FAQs, and training materials
• Maintain and update Digital SDLC documentation aligning with organizational policies and GxP requirements
• Ensure design decisions, metadata standards, and configuration rationales are documented to support audits and change requests

This position is 100% remote work within Poland.