ServiceNow Analyst (f/m/x)

Sii ServiceNow Competency Center provides services to customers from various industries in Europe and the United States. They specialize in improving customer platforms, optimizing and digitizing process flows, and expanding platform usage within the customer organization. Their experience spans ITSM, ITOM, ITAM, HRSD, SecOps, SPM, and CSM modules.

• Minimum 3 years of experience with the ServiceNow platform
• Proven experience as a Business Analyst
• Ability to work with both technology and business stakeholders daily
• Strong problem-solving skills
• Excellent communication skills, especially in addressing development issues and negotiating with customers
• Fundamental understanding of technologies used within ServiceNow, such as JavaScript, REST API, and relational databases
• Familiarity with Agile/Scrum methodologies
• Experience creating flow charts according to BPMN guidelines
• Fluency in Polish and English
• Residing in Poland is required

Nice to have:

• ServiceNow Certified System Admin certification

• Performing business analysis to understand customers’ expectations for ServiceNow out-of-the-box or custom solutions
• Translating user requirements into development specifications and supporting the development team
• Designing solutions aligning with stakeholder requirements
• Creating and managing project and deliverable documentation
• Establishing technical requirements for the delivery team (user stories, acceptance criteria)
• Supervising development progress and guiding customers through the UAT phase
• Managing production deployment
• Conducting end-user training on platform usability and implemented solutions

Residing in Poland is required. Consent to personal data processing by Sii sp. z o.o. is required for recruitment purposes.