Senior Digital Product Specialist – Customer Experience and Data Analysis

Our client is a leading entity in the life-sciences sector dedicated to enhancing sales and customer service journeys across the EMEA region.

• At least 3 years of experience in digital product management, data analysis, or related fields.
• Strong background in interpreting complex datasets related to product usage and user engagement.
• Proficiency with data visualization tools and methodologies for deriving strategic insights.
• Solid understanding of product development lifecycle, customer experience management, and change management processes.
• Experience with digital product implementation and software development lifecycle concepts.
• University degree (Bachelor or Master) in Computer Science, Computer Engineering or related technical discipline.
• Knowledge of Salesforce is an advantage.
• Fluent English — excellent written and verbal communication skills.

• Drive user adoption through targeted communications, training, documentation, and launch plans tailored to multiple products and platforms.
• Analyze product usage data and user interactions to identify trends and derive actionable insights, focusing on metrics like adoption, engagement, and retention.
• Lead change management initiatives and collaborate with engineering teams to deliver customer-centric solutions.
• Act as subject matter expert for user queries, diagnosing issues, and coordinating with engineering to implement effective resolutions.
• Develop comprehensive product documentation for training, onboarding, troubleshooting, and educational activities.
• Coordinate end-user testing scenarios in partnership with stakeholders, ensuring quality and alignment for iterative release cycles.
• Provide ongoing product support, monitor performance, and address inquiries proactively to uphold high quality standards.
• Create and analyze metrics related to user satisfaction, adoption, and overall experience to influence future product development.
• Monitor digital product trends to recommend enhancements that increase value and user engagement.

Only candidates with an existing legal right to work in the European Union will be considered for this role.