Operations Analyst

• Fluent English — written and verbal (working language of the team).
• Proactive and autonomous — acts on things without waiting to be asked.
• Strong organisational skills — able to juggle multiple workstreams and never lose track of an open item.
• Comfortable working with Engineering Managers and technical stakeholders.
• Experience with Jira or similar project/issue tracking tools.
• Clear and direct communicator — written and verbal.
• Ownership mindset — treats open items as personal responsibility until closed.

Nice to have:

• Familiarity with Microsoft 365 (SharePoint, Teams, Excel), Jira (or similar) and AI tools.
• Experience in a technology or software delivery environment.
• Exposure to governance, compliance, or audit processes.

• Own the day-to-day operational layer across all active workstreams by supporting and ensuring nothing falls through the cracks.
• Maintain and update Jira boards, trackers, and management spreadsheets based on inputs from meetings, managers communications, and direct stakeholder interactions.
• Create and assign Jira tickets for new operational items, track completion against deadlines and flag overdue items proactively.
• Guarantee all data is always updated for any monthly status snapshots and completion reports for the Brilliant & Basics OKR across all teams.
• Build working relationships with Engineering Managers across all teams.
• Support and follow up with EMs and team leads to ensure their deliverables are completed, documented, and reflected in the right tools following the guidelines.
• Escalate blockers and unresolved items to the team as appropriate — with context and a recommended next step.
• Attend operational meetings and capture actions, owners, and deadlines accurately.
• Document recurring workflows, data flows, and manual processes to support future.
• Gradually shift from manual execution to validation and oversight as automation is introduced.

We reserve the right to contact the selected candidates.