Senior Application Support Specialist

Experis to światowy lider rekrutacji specjalistów i kadry zarządzającej w kluczowych obszarach IT.

• Experience managing vendors and service delivery
• Experience tracking SLA, KPI, and operational metrics
• Knowledge of ITSM processes (Incident, Problem, Change, Service Request)
• Experience coordinating service requests, escalations, and production issues
• Experience working with cross-functional teams in a support environment
• Familiarity with ServiceNow or similar service management tools
• Very good English (minimum B2)

Nice to have:

• ITIL Foundation certification
• Experience supporting cloud-based applications and platforms
• Understanding of Azure, DevOps, and application lifecycle processes
• Experience in enterprise or managed service environments
• Basic knowledge of .NET and/or React

• Provide day-to-day application support
• Coordinate issue resolution activities
• Monitor service performance
• Support operational improvements
• Collaborate with global support, technology, vendors, and business teams
• Drive timely issue resolution and ensure consistent service delivery

Location: 100% remote work (Poland)