Customer Support Specialist (French & English)

Verita HR is a rapidly scaling startup offering fintech and automation-driven solutions, providing a fully remote working model with an option to work from the Kraków office. The company operates in an international and collaborative environment.

• Fluency in French (for customer-facing communication) and English (working language)
• Minimum of one year of experience in a customer support role
• Willingness and flexibility to work in shifts, including evening hours
• Strong problem-solving skills and a customer-first mindset
• Excellent communication skills with the ability to remain calm under pressure
• Proactive attitude with an interest in identifying root causes and improving systems rather than only resolving individual tickets
• Curiosity and interest in fintech, investing, and automation-driven solutions

Nice to have:

• Previous experience in fintech, customer support, compliance, or fraud-related operations
• Interest in investing, trading, cryptocurrencies, or financial markets
• Experience or ideas related to support automation, tooling, or process design

• Provide professional and timely customer support via chat and email to retail and business users
• Verify customer accounts and documentation in line with internal policies and regulatory requirements
• Review account activity and escalate suspicious or potentially abusive behaviour where appropriate
• Interact with customers via social media channels when required
• Test new product features and deliver structured feedback to Product and Engineering teams
• Cooperate closely with Compliance, Product, and Technology teams to improve tools and workflows
• Identify recurring issues and contribute to automation initiatives or process improvements aimed at reducing friction
• Participate in internal projects focused on improving support quality, operational efficiency, and knowledge sharing