Staż w Dziale HelpDesk (Warszawa)

Ringier Axel Springer Tech offers a helpdesk internship in Warsaw supporting employees at all levels of Ringier Axel Springer Polska.

• Availability to work 40 hours per week
• Good command of English (minimum B2 level)
• Interest in the broad IT domain
• Basic knowledge of network systems
• Experience configuring various hardware such as laptops, mobile devices, and peripherals
• Familiarity with both Windows and macOS operating systems
• Ability to handle urgent repair actions promptly
• Problem-solving attitude
• Willingness to assist diverse users including editors, sales staff, and developers

• Providing support to employees at all levels of Ringier Axel Springer Polska
• Resolving technical problems locally and remotely
• Collaborating with second and third line IT support and other teams
• Managing incident processes including verification, impact assessment, and registration of incidents
• Handling service requests including assignment and withdrawal of access to internal systems and general help requests