Service Desk Developer

Our client operates within the technology services sector, delivering support solutions to international clients. They focus on quality management and continuous improvement, maintaining high standards of customer satisfaction through structured processes and knowledge-driven practices. The organisation values professional development and invests in training programmes to keep the team current with emerging technologies and tools.

• 4-6 years of experience in service desk management
• Fluent English (E3 level)
• Fluent Dutch (E3 level)
• Strong service desk technical skills
• Experience with knowledge management systems
• Understanding of quality management principles
• Ability to learn and adapt to new technologies quickly
• Strong documentation skills
• Commitment to meeting performance targets

• Learn and implement new technologies, tools, processes, and policies
• Document technical solutions in the knowledge base and suggest improvements
• Facilitate knowledge transfer across the team when needed
• Document and share best practices and lessons learnt with colleagues
• Attend training sessions as outlined in the training plan
• Understand and work according to quality requirements and account regulations
• Reach outlined Key Performance Indicators consistently
• Ensure high levels of customer satisfaction through quality service delivery
• Adhere to company and customer policies and procedures