AI Agent Engineer - Conversational AI Solutions

Our client is a leading global financial services organisation operating a Corporate and Investment Banking division focused on innovation and digital transformation. They leverage cutting-edge technology such as artificial intelligence and automation platforms to enhance operational efficiency and maintain high standards of data security, compliance, and responsible technology use.

• Proven track record developing and deploying AI agents, chatbots, or virtual assistants in production environments
• Hands-on expertise with Microsoft Copilot Studio or similar conversational AI platforms such as Azure Bot Service or Dialogflow
• Strong understanding of generative AI concepts including retrieval-augmented generation (RAG) and prompt engineering
• Knowledge of ethical and responsible AI principles including bias mitigation, transparency, and explainability
• Experience integrating AI solutions with enterprise systems and RESTful APIs
• Understanding of secure coding practices and implementing compliance controls
• Ability to design conversational flows and optimise user experience
• Experience implementing analytics and monitoring for AI agents
• Fluency in English with strong written and verbal communication skills
• Excellent problem-solving ability and capacity to articulate requirements clearly
• Ability to work independently with limited supervision and adapt to complex environments
• Proven capability to influence and communicate effectively with diverse stakeholder groups

Nice to have:

• Familiarity with Microsoft Azure and cloud platforms
• Proficiency in programming languages such as Python, C#, or JavaScript
• Experience with automated testing frameworks for conversational AI
• Knowledge of Power Platform tools (PowerApps, Power Automate Desktop, Power BI)
• Experience working in agile teams using collaboration tools such as Jira, Azure DevOps
• Background in Corporate and Investment Banking or financial services

• Design and deploy intelligent AI agents using Microsoft Copilot Studio and related Power Platform tools
• Build conversational flows and user experiences that are intuitive, efficient, and aligned with business requirements
• Integrate AI solutions with enterprise systems, APIs, and existing workflows to ensure seamless operation
• Collaborate with business stakeholders and product owners to gather requirements and define solution architectures
• Monitor agent performance, collect user feedback, and implement iterative improvements to enhance accuracy and user satisfaction
• Ensure all solutions adhere to the organisation's data privacy, security, and compliance standards throughout development and deployment
• Write clear technical documentation, user guides, and best practice materials to support solution adoption and maintenance
• Implement automated testing frameworks and performance monitoring to validate agent effectiveness
• Stay current with advancements in AI, machine learning, and conversational platforms, recommending new tools and approaches
• Work independently and collaboratively within agile teams to deliver solutions on schedule