Mid-Level Salesforce Marketing Cloud Support Specialist

This is a Krakow-based position with a hybrid work model (up to 3 remote days per week) supporting a global leader in digital marketing automation focused on delivering seamless multi-channel messaging solutions.

• At least 3 years of hands-on experience supporting Salesforce Marketing Cloud in a production environment.
• Strong working knowledge of SQL for reporting, tracking analysis, and incident investigations.
• Experience with CloudPages, scripting in HTML, CSS, JavaScript, AMPscript, and SSJS.
• Practical understanding of email and SMS execution, troubleshooting, and delivery investigations.
• Solid operational discipline including ticket management and stakeholder communication, able to work under time pressure including on-call shifts.
• Excellent communication skills in English with professional attitude.

Nice to have:

• Additional certifications in Salesforce Marketing Cloud or related tools.
• Experience supporting multichannel communication campaigns beyond email and SMS.

• Provide daily support for Salesforce Marketing Cloud across multiple markets including UK, M&S, Australia, Mexico, Expat, and Bermuda.
• Triage, investigate, and resolve incidents and service requests raised by business users.
• Manage demand through the intake process and keep ticket updates clear and timely.
• Perform administrative tasks such as granting and revoking user access.
• Generate standard and custom reports using SQL to analyze datasets and support operational insights.
• Collaborate with campaign owners on campaign setup and provide best practice guidance.
• Investigate delivery issues like undelivered emails/SMS using tracking data and SQL analysis.
• Maintain SSL certificates and handle other operational maintenance tasks.
• Participate in weekly/monthly sessions with Salesforce to discuss issues and improvements.
• Join a 24/7 on-call rota with rotating weekly coverage to provide support outside standard hours.

Only candidates with an existing legal right to work in the European Union will be considered for this role.