Associate IT Support Specialist

GFT Poland operates in the IT support domain providing technical support and maintenance services for corporate systems and endpoint management solutions.

• Knowledge of Windows 10 and Windows 11
• Knowledge of Microsoft 365 applications
• User-focused mindset and willingness to provide technical support
• Ability to prioritize tasks effectively
• Very good communication skills
• Teamwork and collaboration skills
• Good English language skills, both written and spoken
• Ability to work under pressure
• Previous experience in a similar IT Support role

Nice to have:

• Knowledge of macOS and Jamf
• Knowledge of mobile devices and operating systems including Android and iOS
• Ability to replace consumables and hardware components in IT equipment
• Basic knowledge of Azure and Intune

• Provide technical support for end users regarding hardware, software, and peripheral devices
• Install, configure, and maintain computers and business applications
• Diagnose and resolve basic IT issues in a timely manner
• Deliver remote technical support to global users
• Support the operation of company systems such as Microsoft Entra ID, Intune, antivirus, and MDM solutions
• Maintain IT equipment according to established standards and procedures
• Assist in onboarding and technical setup for new employees
• Train users on the effective use of company hardware and software
• Collaborate with internal IT teams to ensure high-quality support services