IT Operations Midrange

Jit Team is a Polish IT company employing over 770 experienced experts, offering developmental projects and a wide range of benefits. They support various charitable and educational initiatives and have been active for more than 15 years. The client is a leading financial group in the Nordic countries with a global presence and a strong focus on modern technology, characterized by a Scandinavian culture emphasizing work-life balance and feedback. Over 200 Jit personnel engage in more than 60 projects for this Norwegian financial services provider, working in international teams with daily English language use.

• 5+ years in IT operations, application support (2nd/3rd line), or similar production-facing roles
• Proven end-to-end ownership of incidents from alert to RCA to prevention
• 2+ years experience working within ITIL frameworks (incident, problem, change management)
• Experience in Agile delivery environments collaborating with development teams
• Excellent English communication skills, able to explain technical issues to technical and non-technical stakeholders

Must-Have Technical Skills:

• Production operations and troubleshooting
• Proficiency with log analysis and alerting tools: Splunk, Apica, Sysdig
• Observability tooling: Prometheus, Grafana including dashboard reading and alert tuning
• Comfortable operating services on Kubernetes and Linux CLI (pod health checks, log analysis, restart triggers)
• Familiarity with Jenkins pipelines for deployment execution and troubleshooting
• Proficient with distributed version control systems (GIT)

Application & Data Layer:

• Relational databases (Oracle, DB2) querying and incident analysis
• Working knowledge of Spring, Hibernate, Kafka, XML/JSON payloads for issue tracing

Nice to have:

• Helm deployments
• Java/J2EE development background
• IBM DataStage operational experience
• Scripting in Bash, Python for automation
• Ansible for configuration management

• Own the RCA process for production incidents: diagnose, resolve, and implement preventive measures
• Continuously monitor service health, detect anomalies early, and act before incidents occur
• Trigger and oversee release deployments via CI/CD pipelines; troubleshoot failures and coordinate rollbacks
• Maintain stability and alignment of Pre-Production and Production environments
• Document operational procedures, known issues, and resolution steps to build a robust knowledge base
• Collaborate closely with development and platform teams to triage issues and clarify requirements

Operational improvement:

• Identify recurring pain points and propose automation or tooling to reduce toil
• Improve observability coverage including dashboards, alerts, and log queries
• Contribute to service continuity initiatives and disaster recovery drills