IT Analyst

Reply specialises in designing and implementing solutions based on new communication channels and digital media. Structured as a network of highly specialised companies, Reply supports leading European industrial groups in sectors such as Telco & Media, Industry and Services, Banking and Insurance, and Public Administration, helping define and develop business models enabled by new paradigms such as AI, Cloud Computing, Digital Media, and the Internet of Things. Reply’s services include Consulting, System Integration, and Digital Services.

• Bachelor or Master’s degree, preferably in computer science or comparable studies.
• Minimum experience in ticket management is required.
• Knowledge of PL/SQL is a plus.
• Good knowledge of English and Polish languages.
• Willingness to learn Italian language.
• Availability to work in shifts and on-call.
• Availability to work in hybrid mode or remotely with at least one office visit per week.

• Provide 2nd line support for Automotive & Quality applications installed in customer plants, including workaround, resolution, analysis, and escalation for complex tickets.
• Provide 1st line support, supporting advanced logistics processes using ticketing tools like Jira and Team Foundation Server.
• Manage end-to-end communication with clients.