Service Manager & Site Reliability Engineer

GFT Poland is a company with 1200 skilled experts, recognized as Google Cloud Partner of the Year, delivering IT engineering and consulting services focused on ambitious projects that contribute to a sustainable world.

• 5+ years of experience in Incident Operations, Site Reliability Engineering, Technical Operations, or a similar role
• Experience working in on-call environments with SLA-driven responsibilities
• Strong understanding of distributed systems and production environments
• Experience with monitoring, alerting, and incident management tools
• Familiarity with APIs, system integrations, and observability platforms
• Hands-on experience with Python or Kotlin
• Understanding of SDLC and production reliability principles
• Strong communication, stakeholder management, and decision-making skills
• Ability to work effectively in high-pressure environments and manage multiple priorities
• Strong ownership mindset and cross-functional collaboration skills

Nice to have:

• Experience with Datadog or Chronosphere
• Experience with PagerDuty, Rootly, or Slack workflows
• Experience managing external status pages
• Experience with incident management automation and process improvements
• Experience contributing to reliability tooling and platform engineering

• Monitor and respond to production incidents
• Coordinate incident response activities across teams
• Assess impact and determine incident severity
• Manage external communications and status page updates
• Support incident reporting, RCA activities, and SLA tracking
• Collaborate with Engineering teams to improve reliability and observability
• Drive process improvements and automation initiatives
• Contribute to internal reliability tooling using Python or Kotlin