IT System Analyst (IAM) | f/m/d

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, delivers integrated IT and business services to international markets with a focus on advanced IT services and business-driven technology solutions. The company supports various end-to-end insurance processes including finance, operations, and underwriting. It operates offices in Warsaw and Gdansk and fosters a dynamic, multicultural environment.

• Fluent English
• At least 5 years of experience as a Business Analyst, System Analyst, or similar role in the software development domain
• Experience in IAM Systems, preferably One Identity
• Understanding of software development lifecycle and experience in end-to-end software project delivery
• Ability to discuss and propose technical solutions for software delivery
• Experience preparing estimations with the Development Team
• Knowledge or experience with Scrum methodology
• Experience managing requirements in large corporate projects
• Analytical thinking and problem-solving approach handling ambiguity
• Proactive and comfortable interacting with senior decision makers
• Team player with positive culture and collaboration skills
• Strong communication and stakeholder management skills
• Practical experience with team collaboration tools such as Azure DevOps, Confluence

Nice to have:

• Knowledge of the German language
• ITIL certification or willingness to pursue one

• Support the Project Manager in delivering the project plan on time and on budget following project methodologies
• Communicate plan, status, risks, and issues to stakeholders promptly
• Assist with business testing preparation and execution to ensure solutions meet business expectations
• Identify dependencies and blockers impacting planned scope
• Translate business requirements into detailed functional specifications
• Work on estimations with the Development Team
• Elicit and validate requirements for Product, translating them into Product Backlog items and tasks
• Ensure requirements issues are tracked, reported, and resolved promptly
• Provide traceability of requirements and change requests, tracking their delivery by the project team
• Monitor completeness and quality of business requirements
• Create detailed outcomes of business analysis outlining problems and opportunities
• Create product documentation required for maintenance and support
• Work closely with multiple stakeholders to gather, analyze, and define business processes and requirements
• Seek improvements and excellence

Klauzula informacyjna dotycząca przetwarzania danych osobowych w procesach rekrutacyjnych prowadzonych przez Ergo Technology & Services S.A. z siedzibą w Sopocie, zawierająca informacje o administratorze danych, celu przetwarzania, prawach kandydatów oraz warunkach przetwarzania danych osobowych zgodnie z RODO.