IT Support Engineer L1

• Strong knowledge of MS Windows operating systems
• Understanding of basic principles of antivirus protection
• Understanding of fundamental security concepts of MS Windows operating systems
• Minimum 1 year of experience working with Windows systems in a corporate environment
• English proficiency level B1 or higher

Nice to have:

• Experience with MS Active Directory
• Experience with Group Policy management
• Knowledge of Apple (macOS) and/or Linux systems
• Familiarity with virtualization platforms (VMware, Hyper-V, or equivalents)
• Experience working with Jira/Confluence
• Knowledge of active network equipment (Mikrotik, Ubiquiti, or equivalents)
• Scripting experience with PowerShell
• Basic administration of Windows Server
• Practical experience in structured cabling (SC) installation
• Skills in IT asset accounting and inventory management

• Receive and transfer corporate equipment and peripherals for repair following procurement procedures
• Maintain and update the corporate equipment fleet, assisting in procurement
• Support installation and initial configuration of corporate equipment (Windows and macOS)
• Keep records of issued equipment in 1C
• Prepare and configure equipment for corporate use
• Create user accounts in corporate systems (AD, Google Workspace, Jira, Slack) using automated tools/templates
• Manage and support office access control systems (cards issuance, replacement, update, deactivation)
• Troubleshoot application and system software issues on user devices
• Conduct primary diagnostics of hardware and software problems
• Install licensed and free software on corporate equipment
• Provide support with printers and printing services
• Maintain technical documentation and escalate hardware/software issues to service providers
• Coordinate with contractors such as service centers and cartridge refilling services
• Assist in sourcing equipment compliant with corporate standards locally and globally
• Participate in testing new IT services (functional validation, data input)
• Restore operating systems on employee devices after crashes or failures
• Configure access to banks, electronic document signing systems, and specialized portals
• Advise on selection and assembly of custom PC configurations based on business needs