Mid-Level IT Support Specialist – Banking Systems and Cloud Technologies

This is a Kraków-based position at ITDS providing hybrid work modes (2 days in office and 3 days remote). The job involves working with a global leader in banking and financial services, maintaining client onboarding and reporting systems within Private Banking.

• At least 2 years of hands-on experience in IT support, DevOps, SRE, or related fields.
• Solid technical background, with knowledge of SQL, databases, and cloud or banking technologies.
• Experience managing ServiceNow incidents, problem records, and change requests.
• Strong team spirit and risk awareness, with an inquisitive nature to identify root causes of issues.

Nice to have:

• Knowledge of Microsoft Dynamics, AWS, Azure, Java, or Linux.
• Prior experience within the client environment or financial sector.

• Provide production support for Private Banking Client Onboarding and Client Reporting systems.
• Analyze incidents and collaborate with the development team to resolve issues efficiently.
• Manage Incidents and Problem Records through ServiceNow workflows as the Problem Coordinator.
• Support ongoing technical and process improvements in cooperation with Support teams, DevOps, and SRE colleagues.
• Respond to system alerts proactively and execute appropriate actions to reduce downtime.
• Participate in non-office hours support, including weekend releases and scheduled maintenance activities.

Only candidates with an existing legal right to work in the European Union will be considered for this role.