Technology Operations Coordinator

Wakacje.pl is the largest e-commerce travel platform in Poland, part of Wirtualna Polska Holding since 2015, offering a wide range of domestic and international travel products. The company has a growing IT team of over 100 specialists working in a Scaled Agile Framework (SAFe).

• Minimum 3 years of experience in IT Operations, PMO Analytics, or as an Executive/Business Assistant in an IT department.
• Experience in a product-led company developing internal products or SaaS solutions.
• Fluent English (spoken and written) for international environment communication.
• Strong analytical skills with ability to leverage modern AI tools for data analysis and reporting.
• Expert-level skills in PowerPoint and Excel for executive presentations.
• Assertive personality capable of holding teams accountable for reporting and deadlines.
• Hands-on approach with willingness to manage both analytical and administrative tasks.
• Highly organized, proactive in multitasking and data management.
• Basic financial and business experience, including invoice processing and budget tracking.

Nice to have:

• Experience configuring Jira workflows, creating advanced queries (JQL), and building complex reporting dashboards.

Group CTO Support & Department Operations:

• Manage daily operational flow of the technology department and handle ad-hoc administrative tasks.
• Capture summaries from executive and cross-functional meetings, maintain decision logs, and track action points.
• Organize and facilitate department-wide events including All-Hands meetings and technical workshops.
• Manage financial administration including processing invoices, tracking budgets, and preparing cost summaries.
• Assist in executive calendar alignment for the CTO.
• Organize quarterly planning, requirements gathering, and prioritization workshops.

Data Analytics, AI & Executive Reporting:

• Prepare reports and analytics to monitor department efficiency using Jira and other systems.
• Standardize Jira workflows and Confluence spaces for consistent data collection.
• Leverage AI tools to generate progress reports, executive summaries, and management presentations.
• Build and maintain real-time performance dashboards for the CTO and leadership.
• Translate raw data into actionable insights and highlight operational bottlenecks and milestones.