ServiceNow Developer ITSM/CSM

Experis to światowy lider rekrutacji specjalistów i kadry zarządzającej w kluczowych obszarach IT. Z nami znajdziesz konkurencyjne oferty zatrudnienia oraz ciekawe projekty IT skierowane zarówno do ekspertów z wieloletnim doświadczeniem, jak i osób, które dopiero zaczynają swoją przygodę w branży IT.

• 5+ years of hands-on ServiceNow development and implementation experience.
• Strong experience with ServiceNow ITSM and Customer Service Management (CSM).
• Experience building integrations with external enterprise applications.
• Solid understanding of ServiceNow platform architecture and development best practices.
• ServiceNow Certified System Administrator (CSA) certification.
• One or more additional certifications such as CAD, CIS-ITSM, or CIS-CSM.
• Knowledge of ITIL processes and service management principles.

• Develop, configure, and customize ServiceNow CSM and ITSM applications based on business requirements.
• Design and implement workflows, business rules, UI policies, client scripts, Flow Designer automations, and integrations.
• Configure and enhance CSM capabilities including case management, entitlements, service level agreements (SLAs), and customer communication channels.
• Collaborate with business analysts and stakeholders to translate functional requirements into technical solutions.
• Integrate ServiceNow with external systems such as CRM platforms, contact center solutions, and third-party applications.
• Develop and maintain custom applications, APIs, and integrations using REST, SOAP, IntegrationHub, and other ServiceNow technologies.
• Support platform upgrades, release management, testing, and deployment activities.
• Troubleshoot complex technical issues and provide production support when required.
• Contribute to technical design discussions and promote ServiceNow development best practices.