Program Manager (Agentic AI)

Avenga is a global company with over 6000 specialists providing a full spectrum of services including business and technology advisory, enterprise solutions, CX, UX and UI design, managed services, product development, and software development.

• Experience leading complex Enterprise AI, Generative AI or Agentic AI programmes involving multiple stakeholders and parallel workstreams
• Practical understanding of the Agentic AI delivery lifecycle, including orchestration, integrations, human-in-the-loop controls, evaluation, monitoring and Responsible AI
• Proven programme, project or delivery management experience in complex software, data, cloud or digital transformation environments
• Strong track record of building trusted client relationships across organisational levels, including senior stakeholders
• Excellent communication, presentation and storytelling skills, with experience reporting to C-level and CEO audiences
• Ability to engage effectively with both technical and non-technical stakeholders
• Experience working with multidisciplinary teams, including developers, analysts, architects and testers
• Strong expertise in planning, risk, issue, dependency, scope, change, resource, budget and acceptance management
• Proficiency in project management and collaboration tools, especially Jira, Confluence and executive reporting solutions
• Experience supporting Sales and Account Management teams with proposals, estimates, statements of work and change requests
• Proactive, structured and ownership-driven approach, with strong attention to detail and ability to operate in ambiguous environments
• Professional fluency in English, with confidence facilitating challenging discussions and presenting to international senior stakeholders

Nice-to-have:

• Experience with enterprise agentic platforms such as Microsoft Copilot Studio, Azure AI Foundry, Agent 365 or similar technologies
• Experience delivering AI solutions integrated with enterprise applications, APIs, data platforms, identity and security services
• Familiarity with Responsible AI, AI governance, security, data protection and regulatory requirements for enterprise AI
• Consulting or professional services background, with experience in client-facing and commercially accountable delivery environments
• Experience managing fixed-price or deliverable-based engagements, including formal acceptance and change control
• Experience working with global organisations and distributed cross-functional teams

• Own and maintain the integrated programme plan across workstreams, including milestones, deliverables, dependencies, client inputs, decision points and acceptance activities
• Proactively drive delivery by managing risks, capacity constraints, blockers and escalations
• Build trusted relationships with client stakeholders across business, technology, management and executive levels
• Act as the key coordination point between Swarovski, Avenga leadership and the delivery team
• Prepare and deliver executive-level programme reporting covering progress, outcomes, risks, financials and key decisions
• Lead governance meetings, steering committees, programme reviews, workshops and executive presentations, ensuring clear actions and accountability
• Translate complex Agentic AI, architecture, security, data and delivery topics for business and executive audiences
• Coordinate cross-functional teams, including developers, analysts, architects, QA and security specialists
• Manage the delivery lifecycle of Agentic AI use cases from discovery through deployment and monitoring
• Ensure requirements, acceptance criteria, deliverables and approvals remain traceable and aligned with contractual commitments
• Own RAID, action, decision and dependency management, ensuring effective scope and change control
• Manage programme budgets, forecasts, resources and commercial delivery metrics in partnership with finance and account leadership
• Collaborate with Sales and Account teams on opportunity shaping, proposals, estimates and capacity-aligned commitments
• Maintain accurate reporting, delivery data and programme performance visibility for senior leadership
• Use tools such as Jira, Confluence, Microsoft Project and Azure DevOps to manage plans, documentation and delivery status
• Foster an accountable, collaborative environment focused on proactive communication and continuous improvement