SIAM Operations Lead with German

Capgemini is a global business transformation partner specializing in AI, cloud, and data technologies. They have over 410,000 employees and operate in more than 50 countries, serving leading enterprises including Fortune 500 companies. The company offers diverse career development programs and emphasizes diversity and inclusion.

• Proven experience in IT service management, ideally in a client-facing role.
• Experience as a Service Manager or Service Delivery Manager within a complex IT environment.
• Strong understanding of the ITIL framework and its practical application.
• Experience working in multi-vendor environments and familiarity with SIAM (Service Integration and Management) principles.
• Understanding of supplier governance, service integration, and end-to-end service management.
• Ability to analyze service performance data and use insights to drive service improvements.
• Excellent communication and stakeholder management skills.
• Fluency in German and English, both spoken and written.
• Relevant certifications such as ITIL Foundation (or higher) and SIAM Foundation are an advantage.

• Ensure services are delivered in line with contractual commitments and agreed SLAs, proactively monitoring performance and identifying improvement opportunities.
• Build and maintain strong relationships with client stakeholders, understanding business needs and aligning service delivery accordingly.
• Lead day-to-day operational activities within assigned service areas and collaborate with technical teams to ensure effective service delivery.
• Coordinate internal and external service providers to achieve seamless end-to-end service delivery across the service landscape.
• Act as a key operational interface between suppliers, service towers, and client stakeholders.
• Monitor, analyze, and report on KPIs and SLAs, taking corrective actions and supporting service recovery when required.
• Drive continuous improvement by identifying enhancement opportunities and facilitating service review and improvement planning sessions.
• Support Service Delivery Managers in managing service teams and provide guidance to junior colleagues where applicable.