Technical Customer Support Specialist

Euvic S.A. is a large IT company with over 5000 employees and 20 years of experience. The company focuses on serving clients in various industries with IT solutions, created by engineers for engineers.

• Experience in Technical Support or Customer Support in enterprise software, preferably with DMS/ECM, SharePoint, or similar document management systems.
• Advanced practical knowledge of Windows Server (2016–2025), IIS, diagnostics, event logs, and performance monitoring.
• Knowledge of Microsoft SQL Server 2016+ including installation, configuration, backup, restoration, basic optimization, log analysis, and performance troubleshooting.
• Knowledge of .NET Framework / .NET, application architecture, web services, and error diagnostics.
• Knowledge of Active Directory and Microsoft Entra ID, including user and group synchronization, Single Sign-On, and OAuth/OIDC.
• Practical experience with Microsoft Azure, including VMs, disks, VNet, NSG, Azure Backup, storage, and monitoring tools like Azure Monitor and Log Analytics.
• Experience maintaining and diagnosing applications hosted on Microsoft Azure.
• Ability to independently diagnose and resolve technical issues based on application logs, IIS, SQL Server, and Windows Event Viewer logs.
• Experience with web services, preferably SOAP, and basic knowledge of API.
• Very good command of English, spoken and written.
• Clear, precise, and professional communication skills with clients.
• High level of independence, ability to prioritize tickets, and work under pressure.
• Proactive approach to documenting solutions and developing the knowledge base.

Nice to have:

• Experience with Document Management systems such as FileHold, SharePoint, DocuWare, or similar.
• Knowledge of full-text search engines, e.g. dtSearch.
• Basic knowledge of PowerShell.
• Experience with OCR solutions and workflow.
• Experience with e-signature integrations, especially DocuSign or Adobe Acrobat Sign.

• Providing technical support to clients using a document management system.
• Diagnosing and resolving complex issues related to Microsoft infrastructure, integrations, and system configuration.
• Analyzing logs from applications, IIS, Microsoft SQL Server, and Windows Event Viewer.
• Maintaining and troubleshooting applications hosted on Microsoft Azure.
• Handling and prioritizing technical tickets.
• Collaborating with Development, Infrastructure, and Product teams.
• Documenting solutions and developing the knowledge base.
• Actively participating in improving technical support processes.

The recruitment process includes identity verification at later stages. The first day of work requires onsite presence at one of Euvic's offices for onboarding and equipment collection.