Collections Specialist with Spanish and English (OTC)

Accenture is a leading global professional services company helping businesses, governments, and organizations build their digital core, optimize operations, and accelerate revenue growth. The role is within the Operations segment, which focuses on driving business value through innovative processes and technology. Accenture has approximately 791,000 employees serving clients in more than 120 countries, with expertise in technology, cloud, data, and AI.

• Minimum one year experience in the Cash Collection process
• Very good English and Spanish language skills, minimum C1 level
• Ability to work independently and manage complex cases
• Excellent written and oral communication and interpersonal skills
• Proficiency in Microsoft Office package

Nice to have:

• None explicitly stated

• Collecting due receivables from a portfolio of higher difficulty customers
• Negotiating and building long-term business relationships with customers
• Performing customer account maintenance activities such as write-offs, reconciliation, and discount application
• Prioritizing customer contact to maximize cash collection and reduce old debt
• Contacting customers via phone and email, focusing on phone communication
• Supporting colleagues in addressing difficult cases
• Collaborating closely with customer service, sales, and finance teams to resolve customer issues
• Reporting and forecasting debt aging, open credits, and cash collected
• Managing customer queries
• Supporting the Training Team with training and quality activities
• Proactively suggesting process improvements and simplifications to improve efficiency and quality