Technical Support Associate with English

Accenture is a leading global professional services company with offices in multiple Polish cities, employing more than 8,600 staff in Poland. It offers solutions and assets across Strategy & Consulting, Technology, Operations, Industry X, and Accenture Song, serving clients worldwide with a focus on technology, cloud, data, and AI. Accenture Operations manages business processes and transactional data analytics for its clients.

• Demonstrated ability to learn new skills and handle multiple tasks.
• Proven experience in data analysis/root cause analysis.
• Hands-on experience with ticketing systems.
• Proficiency in English (spoken and written) at C1 level.
• German at B2 level is nice to have.
• Excellent communication and presentation skills.
• Proactive approach and strong technical aptitude.
• Assertiveness and effective time management skills.

Preferred Skills:

• Familiarity with log data analysis.
• Experience analyzing JSON and XML files.

• Conduct thorough root cause analysis on customer issues within the IoT domain.
• Address and resolve customer complaints promptly within agreed timelines.
• Facilitate and manage communication with various interface partners until resolution.
• Update and maintain the client knowledge base with solutions and process improvements.
• Assist in identifying similar error patterns and enhancement areas.

Accenture does not discriminate employment candidates based on race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law. The company is an equal opportunity employer committed to inclusion, diversity, and sustainability.