Business Analyst with ServiceMax (f/m/x)

• Minimum 5 years of experience as a Business Analyst or IT Business Analyst in business systems and process improvement projects.
• Strong experience in requirements gathering, analysis, documentation, and stakeholder management.
• Practical experience with ServiceMAX (SMAX), Salesforce (SFDC), and SAP.
• Ability to analyze complex business processes and translate business needs into functional requirements and system solutions.
• Experience supporting testing activities, including planning, execution, and defect management in UAT.
• Strong problem-solving and analytical skills with the ability to identify root causes and recommend effective solutions.
• Experience working in cross-functional business and IT teams.
• Excellent communication and facilitation skills, including conducting workshops and requirements sessions.
• Ability to manage multiple priorities in a fast-paced environment and work independently.
• Fluent English language skills, both spoken and written.

• Collecting, analyzing, defining, and refining business requirements for Technical Services initiatives with emphasis on ServiceMAX (SMAX).
• Collaborating with business and IT stakeholders to translate business needs into system and process solutions.
• Investigating and supporting problem resolution related to ServiceMAX.
• Identifying and implementing process improvement opportunities in ServiceMAX, Salesforce (SFDC), and SAP.
• Supporting solution design, user acceptance testing (UAT), and deployment activities.
• Leading the definition and implementation of service opportunity management processes in SMAX/SFDC to improve sales opportunity tracking.
• Creating and maintaining business process documentation, user stories, functional specifications, and test scenarios.
• Facilitating workshops and requirements sessions with cross-functional teams.
• Ensuring solutions align with business goals and support operational efficiency in Technical Services.
• Providing continuous support and recommendations for ongoing process and system improvements in Technical Services.

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