IT Support (M/K)

Experis to światowy lider rekrutacji specjalistów i kadry zarządzającej w kluczowych obszarach IT.

• 4-5 years of experience in IT support or a similar role
• Ability to prioritize tasks and effectively manage multiple issues
• Fluent spoken and written English
• Strong teamwork and collaboration skills
• Excellent customer service and communication skills
• Strong attention to detail
• Proactive problem-solving skills and the ability to work independently
• Availability and responsiveness to support both office-based and remote users
• Willingness to travel occasionally when required

Nice to have:

• Knowledge of additional languages such as German, French, or Spanish
• Experience with ticketing systems, remote support tools, Windows 11, Microsoft 365, and Active Directory
• IT certifications such as ITIL or CompTIA

• Provide IT support to end users, both remotely and on-site when needed
• Resolve and manage IT incidents and service requests in ServiceNow, ensuring all interactions are properly recorded
• Work with internal IT teams and external vendors to resolve technical issues
• Monitor support tickets, keep users informed, and ensure issues are resolved within agreed service levels
• Help users utilize the ServiceNow portal for logging incidents and requesting IT services
• Record business requirements in ServiceNow and assist with implementing approved IT solutions
• Create and maintain user guides and knowledge base articles
• Support day-to-day IT activities, including software troubleshooting and hardware setup
• Configure, deploy, and support laptops, mobile devices, and IT accessories in line with company standards
• Support employee onboarding and offboarding by preparing and issuing IT equipment
• Maintain user accounts, devices, and IT asset records in Active Directory, Intune, and ServiceNow
• Assist with IT setup and decommissioning activities at offices and construction sites, including occasional travel
• Participate in IT projects, initiatives, and team meetings
• Deliver excellent customer service and maintain high support standards